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FAQS

1. Are JGL Elevator Shoes comfortable to wear?
Our Elevator Shoes are comfortable because they are light weight, made with the best genuine leather and crafted to the highest standards. Initially you might need to get accustomed to the higher position of your feet. And you will be soon wearing them at home, at work, at weddings just like any other regular shoes. In fact you may never compromise your height by wearing our elevator shoes again.

2. How does a Chinese or other international sizes convert to the USA/Canadian sizes?
You can follow the link under to refer to international size conversion:
Size Conversion

3. How do I measure my shoe size?
Our shoes follow the USA/Canadian sizing system. If you are not sure of your size, you can measure your shoe size . Please note that this chart will give you an approximate size. If you know your shoe US Size ,please order the Size that you usually wear.

4. Can you send me a catalog about your shoes?
Our Shoes is strictly an online retailer, and therefore we do not provide a hard copy catalog to the customers. Our website is updated on a regular basis. By visiting our website frequently, you will see the most up-to-date information on our available products.

5. I wear wide width shoes. Do you have such shoes in stock?
Generally our Shoes are available in Medium Width. The Medium Width should fit well on most feet. However, people with wider feet can try wearing one size bigger shoes.

6. How does your elevated shoes works?
Our height increasing elevator shoes are not going to make you grow taller, they are similar to high heels, but the heels are hidden and much more comfortable, with our patented height increasing shoes offer extra cushion, the additional layer of shock absorption cushioning ensure the bottom of feet to receive minimal impact from walking

7. I'm new to buying over the Internet, How do I order?
All the items you see are available to buy online directly. Simply click on the item you wish to buy, select the US Size and colour required and click 'add to cart'. Then you can go back and add additional items to your cart or ' checkout now'.

8. At what time should I call the Customer Service?
Our customer service online is open from 8:00am to 6:00pm BeiJing Time(GMT+8)(0:00am to 08:00am GMT) , Monday through Saturday. We also have an E-Mail ,if you would like to ask something when the LIVE CHAT is unavailable , please email us . elevatingshoes@hotmail.com

9. What payment methods do you accept?
We accept PAYPAL, Credit Card, T/T (Bank Transfer), Western Union, Money Gram .

10. Is it safe to use credit card information to make a purchase?
Absolutely, once you have checked out from the shopping cart the site will be automatically directed towards a secured server-Paypal. Then you can enter your credit card information which is encrypted by SSL (Secured Socket Layers). This is the most advanced online ordering security system available online.

11. How long will it take for my purchase to be delivered?
When you place an order with our Elevator Shoes, you are emailed a confirmation of your order within 24 hours. We ship most of the orders within 48 hours wshen we received the payment. Once your order is shipped, you will receive an email with the tracking information for your shipment. The tracking information sent to you via email. As a general rule of our country, most shipments to the China should take about 3-7 business days. Most international shipments should take about 6-12 business days.

12. How to become the member of your website?
After you register on our website successfully , you have becomed our member .
please click here and become our member.Sign In Now

13. How do I return or exchange anther shoes?
If you haved ordered one pair shoes and decide to return, please keep the shoes in new condition and return back to our factory adress. We will refund the shoes cost ,not included the shipping fee.
If exchange another shoes, you need to pay the same shipping fee as your preview order.
Pease contact us before returning the shoes.

14.How is my order processed?
Once you place your order and finish the payment by paypal, you will receive a shoes confirmation email from us by mail within 24 hours. Or you could make the payment by T/T, Western Union, Money Gram at bank, once receiving the payment, will ship out the shoes within 48 hours. Then we will send the shipment No and tracking website by mail to you.

15.How Much Height Will Elevator Shoes Add?
This depends largely on the manufacturer and the style of the shoe, but tipically elevated shoes will invisibly increase your height by 2.0 to 4.0 inches without losing any comfort.

16. Will anyone know that I am wearing height increase shoes?
Our height increase shoes are designed with the appearance to be just like any non-height increasing shoe only to be slightly taller in the back. Your pants it will cover up the back end of your elevator shoes. Thus making them unnoticeable, just looks like normal leather shoes.

17.I’m looking for a pair of shoes for a wedding. Is there any shoes made specifically for tuxedos?
Yes, we have dressy and formal tuxedo shoes that is made especially for tuxedoes. Please click here .

18. If there are something wrong with the shoes when I receive them. could I exchange or get my money back?
If any defects found, please contact our customer service within specified period. Please click here:(Our Gurantee).

 

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